Effective Date: October 1, 2026
Welcome to the privacy policy (“Privacy Policy”) of The Snow Line LLC, D/B/A The Snow Line, (“Company,” “we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information (“PI”) is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, process, and protect your PI when you use our website (“Site”) and services we provide through our website, text messages (SMS), and phone calls (the “Services”). In addition to providing services directly to individuals, we also interact with businesses, organizations, and other commercial entities. As part of these relationships, we may collect and process personal information about employees, representatives, contractors, and other individuals who act on behalf of our customers, vendors, partners, and prospective business clients. We use this information to establish and manage business relationships, provide our products and services, communicate regarding commercial matters, respond to inquiries, and fulfill our contractual and legal obligations. The Privacy Policy also explains your rights under the applicable privacy laws.
International visitors to our website should be aware that we are directing our sales and operations to residents and consumers located solely within the United States. As such the personal information we collect will be transferred, accessed and processed within the United States. While our website operations do not prohibit the collection of personal data from individuals located outside of the US, our business operations are subject to the data privacy and protection laws of the US only, at this time, which may differ from the data privacy laws you are accustomed to.
We collect the following categories of personal information from users of our Service:
Sensitive Personal Information: We keep your personal information private and do not sell it to other entities we use to provide the Services. We only use your personal information for the purpose of providing the Services. Payment card information is collected and processed directly by our payment processor, which is compliant with PCI DSS. We do not receive or store full payment card numbers.
We use your personal information for the following purposes:
In the performance of our services, and business operations, we may share your information with:
Company restricts access to your information to authorized employees and we do not share your information with third parties except in the circumstances explained in this Policy.
Our personnel and authorized contractors may access your information as necessary to fulfill their job responsibilities. For example, a customer support representative may access your account to validate your identity and respond to your question or request; personnel or contractors who manage our communications may need access to your contact information to ensure messages are sent correctly and unsubscribe requests are properly managed; and personnel or contractors responsible for security may need to review information related to the use of our Services to investigate suspected fraudulent account activity, or other attempts to compromise the Services.
All our employees and contractors are obligated to protect the confidentiality and privacy of your information.
We will share information about you with authorized service providers to assist us with marketing and advertising, communicating with you, managing our customer database, professional services, and providing and managing the Services (including hosting data centers, securing our Services, and payment processing).
When sharing your information with any of the above service providers, third parties, resellers, or partners, we ensure they agree to obligations consistent with this Privacy Policy and any other appropriate confidentiality and security measures.
Cookies are small data files, typically consisting of alphanumeric identifiers, that we transfer to your device through your web browser for record-keeping and operational purposes. We use cookies and similar tracking technologies to help us operate our Site and Services, enhance your experience, analyze usage, and support our marketing activities.
Cookies we use generally fall into the following categories:
In addition, there are two types of cookies based on their duration:
Session Cookies. Session cookies exist only during an online session and are deleted when you close your browser. We use session cookies to identify you during a session, process transactions, and maintain your logged-in status.
Persistent Cookies. Persistent cookies remain on your device after you close your browser and are used to recognize your device, remember your preferences, and collect information about your interactions with the Site over time.
We may also allow third parties to place cookies and similar tracking technologies on our Site. These third parties may collect information about your online activities over time and across different websites and online services.
We and our third-party partners use cookies, pixels, web beacons, and similar tracking technologies (collectively, “Tracking Technologies”) to automatically collect information about your interactions with our Sites and Services. This information may include, for example, your browsing history, search activity, pages viewed, links clicked, device identifiers, IP address, and information regarding your interactions with our content, advertisements, and communications.
We use this information for a variety of purposes, including to operate and improve our Services, to understand user activity and preferences, to personalize content and advertisements, and to support our analytics and marketing efforts. In connection with these activities, we may disclose or make available information collected through Tracking Technologies to third parties, including advertising networks, analytics providers, and social media platforms, which may use the information for their own purposes, such as measuring ad performance, providing analytics, and delivering targeted advertising.
In certain jurisdictions, including under applicable U.S. state privacy laws, the disclosure of information collected through Tracking Technologies to third parties for advertising or analytics purposes may be considered a “sale,” “sharing,” or other form of targeted advertising involving personal information, to the extent that the information reasonably identifies, relates to, or could be linked to you or your device.
We may use pixels and similar technologies provided by companies such as Meta (including Facebook and Instagram) and X (formerly Twitter) to measure the effectiveness of our advertisements, to understand user engagement, and to deliver targeted advertising. These technologies may enable such third parties to collect information about your interactions with our services and to combine that information with data they collect from other sources. As a result, you may receive advertisements on those platforms that are tailored to your interests based on your interactions with our website or services.
Any collection, use, combination, or further processing of personal information by these third parties—including Meta, Facebook, Instagram, X, LinkedIn, and other similar platforms (collectively, the “Social Networks”)—is governed by their respective privacy policies and terms of use, not this Privacy Policy. When you interact with content that is integrated with or linked to Social Networks (for example, when you click on a social media icon, interact with embedded content, or engage with advertisements), your information may be disclosed to or collected by those Social Networks in accordance with their policies. You are responsible for reviewing and complying with the applicable terms and privacy policies of those Social Networks.
Third-Party Analytics. We use automated devices and applications, such as Google Analytics, to evaluate usage of our Site. We also may use other analytic means to evaluate our Site and Services. We use these tools to help us improve our Site’s and Services’ performance and user experiences. These entities may use cookies and other tracking technologies, such as web beacons or local storage objects (LSOs), to perform their services. To learn more about Google’s privacy practices, please review the Google Privacy Policy at https://www.google.com/policies/privacy/. You can also download the Google Analytics Opt-out Browser Add-on to prevent your data from being used by Google Analytics at https://tools.google.com/dlpage/gaoptout.
Ad Networks. Users in the United States may opt out of many ad networks. For example, you may go to the Digital Advertising Alliance (“DAA”) Consumer Choice Page for information about opting out of interest-based advertising and your choices regarding having your information used by DAA companies. You may also go to the Network Advertising Initiative (“NAI”) Consumer Opt-Out Page for information about opting out of interest-based advertising among NAI members.
If you provide your mobile phone number and consent to receive text messages from us, we may send you transactional, operational, relationship, account-related, customer service, marketing, and promotional text messages, including messages sent using an automatic telephone dialing system or other automated technology where permitted by law.
Your consent to receive marketing text messages is not a condition of purchasing any goods or services. Message frequency may vary. Message and data rates may apply.
You may opt out of marketing text messages at any time by replying STOP to any text message you receive from us or by contacting us using the information provided in this Privacy Policy. After you send a STOP request, we may send a confirmation message confirming that you have been unsubscribed. For assistance, reply HELP or contact us using the information below.
We may use service providers to facilitate the delivery of text messages and to administer our texting programs. We may share your mobile phone number and related information with these service providers solely for purposes of delivering, managing, and improving our text messaging communications.
Even if you opt out of receiving marketing text messages, we may continue to send you transactional or service-related communications, such as messages regarding your account, purchases, safety notices, security alerts, or ongoing business relationship.
Participation in our text messaging programs is subject to additional terms and conditions that may be presented when you enroll in a particular program.
We may use de-identified data, which cannot be linked to you or individuals using our services for the purposes of providing Services, product development, employee training, research and development and to gain insights on product improvement and other operational purposes that enhance our Services and your experiences with us. We take reasonable measures to ensure that de-identified information cannot be associated or linked to you. When we share de-identified data with our service providers, partners or other third parties, we enter contracts that restrict the use of the data and the re-identification of the data to you and other users of our services.
Record Retention.
The Company retains customer personal information for as long as reasonably necessary to provide the Services and maintain an active customer relationship. Following termination or expiration of a subscription, the Company generally seeks to delete or de-identify personal information within a commercially reasonable period; however, retention periods may vary based on operational needs. The Company may retain certain personal information for longer periods when necessary or appropriate to comply with applicable law, fulfill tax, legal, accounting, or audit obligations, resolve disputes, or enforce its agreements. By way of example, transactional records may be retained for up to seven years or as otherwise required by applicable law.
Aggregated data is retained and used by Company for analysis, product improvement, and troubleshooting purposes. In some cases, social media content may continue to exist on the Social Networks even after you or we delete it from our Services, and you will need to contact the relevant Social Network directly if you would like to remove this content.
Global Privacy Control (“GPC”) is a browser-based signal that communicates a user’s preference to opt out of certain data practices, including the sale, sharing, or use of personal information for targeted advertising.
At this time, certain privacy laws that require recognition of GPC signals apply only to businesses that meet specified applicability thresholds. Based on our current size and operations, we may not be required to recognize or respond to GPC signals in all cases. As a result, our systems may not respond to or process GPC signals at this time.
However, we remain committed to transparency and user choice, and we will continue to monitor legal developments and may update our practices, including our treatment of GPC signals, as our business grows or as legal requirements evolve.
If you would like to exercise your privacy rights, you may do so through the other methods described in this Privacy Policy.
Our phone line, text message (SMS), and website chat features are powered, in whole or in part, by artificial intelligence (“AI”) technologies to assist with customer service inquiries, provide information about our products and services, and improve your experience. Phone calls may be recorded and transcribed using AI to generate responses.
When you interact with these features, we may collect and process the information you provide in your communications (such as questions, requests, or other content), as well as certain technical information about your interaction (such as date, time, and session information). This information may be used to respond to your inquiry, improve our services, enhance the performance of the AI systems, and for other purposes described in this Privacy Policy.
Please note that AI-generated responses may be automated and may not always be accurate or complete. You should not rely on such responses as a substitute for professional advice. To the extent appropriate, interactions may be reviewed by human personnel to help improve service quality and system performance.
We may use third-party service providers to support these features. These providers may process personal information on our behalf in accordance with applicable contractual and legal obligations. You should avoid submitting sensitive or confidential personal information through these features unless specifically requested and appropriate in the context of your inquiry. Where required by applicable law, we will provide additional notice when you are interacting with an AI system rather than a human representative.
We do not knowingly collect personal information from children. Our Services are not intended for use by children and should only be accessed by individuals who are at least 18 years old. If you believe we may have information from a child, please contact us at: support@thesnowline.com or by mail at The Snow Line LLC, PO Box 1453, Denver, CO 80201.
We implement reasonable security measures designed to protect your personal information from unauthorized access, use, or disclosure. If you have concerns about the security of any product or service we provide you, or your interactions with our websites, or our phone and text message services, you may contact us at support@thesnowline.com or by mail at The Snow Line LLC, PO Box 1453, Denver, CO 80201.
California Civil Code Section 1798.83 allows customers who are California residents to request and obtain from us once a year, free of charge, information about the personal information (if any) we disclosed to third parties for the third parties’ direct marketing purposes in the preceding calendar year. For California residents, this information would include a list of the categories of personal information that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding twelve (12) calendar months. If you are a California resident and would like to make such a request, please submit your request in writing to: support@thesnowline.com or by mail at The Snow Line LLC, PO Box 1453, Denver, CO 80201.
We may update this Privacy Policy from time to time. If we make material changes, we may notify you by email (if we have your email address) or by posting a notice on our website before the changes take effect. Your continued use of the Service after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.
If you have any questions or concerns about this Privacy Policy, or you would like to make a request about how we process your information please contact us at: support@thesnowline.com or by mail at The Snow Line LLC, PO Box 1453, Denver, CO 80201.